We are open for face to face appointments and remote appointments are still available. Our Dove Buddies groups are up and running in multiple locations and we have a new weekly Bereavement Support Group in Burslem

Quality Standards


Our counselling services are accredited by the British Association for Counselling and Psychotherapy (BACP).  We work within the BACP “Ethical Framework for the Counselling Professions” and are subject to the BACP Professional Conduct Procedure BACP.

Many of our counsellors accredited or are working towards accreditation, and we were the first organisation to get all of our counselling team onto the voluntary register of Counsellors and Psychotherapists.

Picture of lots of hands, one on top of the other


What is Clinical Governance?

“The framework through which organisations are accountable for continually improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish.”

(taken from a definition commonly used by the NHS)

We place great importance on maintaining the standards of our delivery for all of our clients, and place this at the heart of everything we do.  Our management team meet on a fortnightly basis with our External Clinical Advisor Dr Ann Dalzell, to ensure that we are working in the best interests of our clients and counsellors at every step.


We are committed to equality, diversity and inclusion ensuring everyone is fairly treated. We recognise and follow the Equality Act 2010.

The Dove Service aims to provide services on an equal basis to those who need our support, but recognise that there are some limitations to our accessibility.  We have published this strategy to address some of those limitations and will review the strategy annually.

TDS Accessibility Strategy


To find us on the Counselling Directory or to find out more information and articles on counselling go to the Counselling Directory


Please take a moment to watch our info video, where Charlie O’Dell (CEO) takes us through the standards held by the Dove Service.