Quality Standards
OUR STANDARDS
Please take a moment to watch our info video, in which Charlie O’Dell (CEO) explains the Dove Service’s Quality standards.
BRITISH ASSOCIATION FOR COUNSELLING AND PSYCOTHERAPY
Our counselling services are accredited by the British Association for Counselling and Psychotherapy (BACP), and we can be found on the BACP Accredited Services Directory. To maintain quality standards, we work within the BACP “Ethical Framework for the Counselling Professions” and are subject to the BACP Professional Conduct Procedures. Many of our counsellors are accredited or are working towards accreditation, and we were the first organisation to have all of our counselling team on the BACP Register of Counsellors and Psychotherapists.
COUNSELLING DIRECTORY
The Counselling Directory aims to promote the benefits of counselling while making the process of finding a therapist that is right for you as simple as possible. They work closely with counsellors, psychotherapists and organisations to ensure the best service and quality standards possible. To find us on the Counselling Directory or to find out more information and articles on counselling, go to the Counselling Directory
CLINICAL GOVERNANCE
What is Clinical Governance?
“The framework through which organisations are accountable for continually improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish.” (Taken from a definition commonly used by the NHS). We place great importance on maintaining the quality standards of our delivery for all of our clients, and place this at the heart of everything we do. Our management team meet on a fortnightly basis with our External Clinical Advisor, Dr Ann Dalzell, to ensure that we are working in the best interests of our clients and counsellors at every step.
EQUALITY ACT 2010
We are committed to equality, diversity and inclusion ensuring everyone is fairly treated. We recognise and follow the Equality Act 2010. The Dove Service aims to provide services equally to those who need our support but acknowledges some limitations to our accessibility. We have published this strategy to address some of those limitations and will review our strategy annually.
