Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that apply:
Right of access
You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.
Right of portability
You can also ask us to provide you or a third party with your personal information in a commonly used electronic form.
Right to rectification
You can have inaccurate or incomplete information we hold about you corrected. If you believe any of the other information we hold is inaccurate or out of date, please contact us.
Right to restrict use
You can ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.
Right of erasure
You can ask us to delete your personal information where it is no longer necessary for us to use it, where you have withdrawn consent or where we have no lawful basis for keeping it.
Right to object
You have the right to object to processing where we use your personal information for direct marketing, for statistical/research purposes or where processing is based on legitimate interests or those of a third party.
Right to no automated decision making
We do not carry out any automated decision making.
If you want to exercise any of the above rights or make a complaint, please email us at [email protected] or write to our Data Protection Officer, The Dove Service, The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent, ST1 5DD. We may ask for further information and/or evidence of identity. We will respond to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.
Please note that exceptions apply to a number of these rights and not all rights will be applicable in all circumstances.
You can also make a complaint to the independent data protection body, The Information Commissioner’s Office, full details available at https://ico.org.uk.
Keeping your information safe
When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it. We undertake regular reviews of who has access to information that we hold to ensure that your info is only accessible by appropriately trained staff, volunteers and contractors.
Non-sensitive details (your email address etc.) transmitted over the Internet can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Any debit or credit card details we receive on our website are passed securely to Sage Pay and Paypal our payment processing partners who operate according to the payment card industry security standards.
Links to other websites
Our website may contain links to other websites run by other organisations. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website.
Use of ‘Cookies’
It is possible to switch off cookies by setting your browser preferences but it may result in a loss of functionality when using our website. For more information view our cookies policy
Transferring your information outside of Europe
We do not transfer any information about or relating to individuals to anyone who is located outside of the European Economic Area. However, on some occasions, the information we collect on our website may be transferred to organisations who may store and use such data at premises in other countries. Where we allow an organisation to process your personal information outside of the European Economic Area, we will ensure that we create and maintain appropriate safeguards with those organisations so that your personal information is subject to the same standards and protections as when we are processing your personal information inside the European Economic Area. If you use our website while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with information or services.
Changes to this policy
Any changes we may make to this policy in the future will be posted on our website so please check occasionally to ensure that you are happy with any changes. If we make any significant changes we will make this clear on our website. We keep this policy under regular review.