Client Experience Feedback (Young People's)

Client Experience Feedback (Young People’s)

Can you help us fly? Your story and experience at the Dove Service are important to us, not just to understand how we have supported you (and ways we could improve on that support) but for us to share with others who may be considering using our services, our funders, and for the public to understand what we do so that they can support our fundraising efforts.

Please select the most appropriate answer for the questions.

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Name of Counsellor

Date of Last Appointment

Time of Last Appointment

Counselling helped me to make positive changes in my life

Counselling helped me to feel more relaxed

Counselling helped me to improve my attitude

Counselling helped me to improve my behaviour

Counselling helped me to improve my relationships with family and friends

Counselling encouraged me to take more care in my appearance

Counselling encouraged me to engage better at school/college

I was treated with dignity and respect

My counsellor was supportive and non-judgemental

I was happy with my counsellor

I was happy with my overall counselling experience

How likely is it that you would recommend this service to someone with a similar need?

Briefly describe how you were before you had counselling

Briefly describe how you feel you are now

We would be very grateful if you could tell us below what you have gained from our services and how we have helped you. What brought you to us? What difference(s) have we supported you to make? What would you tell others who may need our support?

I give the Dove Service permission to use my story (anonymously) in their marketing/PR

Can we contact you again? Sometimes we need to ask our clients for support in the future. Please tick the boxes below if you would be happy for us to contact you for support with:

Fundraising
Stories for the press
Volunteering

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Client Experience Feedback (Young People’s)

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